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Knowledge base
Field Sales - Getting Started
Perenso V9 Overview
8
Applications
Accessibility
Connectivity
Support
Product Updates
View all 8
Setting up Web Admin
10
Company Settings
Add Accounts
Add Users
Order Settings
Add Distributors
View all 10
Setting up Field Sales on the iPad
6
Compatible Devices
Installing the App
Free Demo
Logging in as an Existing User
Dashboard
View all 6
Setting up the Field Sales app on a Windows Device
2
Recommended Specifications
Installing the App
Setting up Web Manager
1
Recommended Specifications
Field Sales - Knowledge Base
Report Viewer - Report Specifications
40
Sales - 2 period sales comparison by account
Sales - Account group sales by product by month
Sales - Account sales by month
Sales - Account sales by product by month
Sales - Account sales summary
View all 40
How to Guides - Web Administrator
1
Define which Call Types count and do not count in reports
Field Sales - Admin User Guide
System Config
46
General - Overview
Account Types - Overview
Account Types - Creating and Editing Account Types
Account Types - Adding an Account Field
Account Types - Adding a Group to an Account Group Field
View all 46
Content
5
Content Overview
Adding Content
Bulk Upload of Content
Organising Content Albums
Unlinking Content
Users
3
Users Overview
Create a New User
Update User Account Profile
Accounts
3
Accounts Overview
Create a New Account
Edit an Account
Products
4
Product List - Overview
Product List - Manually adding Products
Distributor Rule - Overview
Distribution Rule - Creating a Distribution rule
Ordering
14
Order Outputs - Overview
Order Outputs - Create an Order Output
Price Lists - Overview
Price Lists - Adding a New Price List
Distributors - Overview
View all 14
Diary
18
Call Types - Overview
Call Types - Creating a Call Type
Call Types - Adding work items
Order work item
Order - Order Columns
View all 18
Ranging Groups
2
Ranging Groups Overview
Creating New Ranging Groups
Targets
2
Targets Overview
Creating and Updating Targets
Coverage
2
Coverage Overview
Setting up Coverage
IMS Importer
3
IMS Importer Overview
Granting User Access to the IMS Importer
Importing IMS Data
Field Sales - FAQs
iOS FAQs
5
How do I Update the Field Sales app?
What's the difference between the Activity History and Order History?
What's the difference between the Product Ordering Mode and the Deals Ordering Mode?
I've forgotten my User ID or Password
iOS - Should you update?
Windows FAQs
1
How do I Update the Field Sales app?
Admin FAQs
6
Where can I change Company information?
How do I Delete Deals?
What is the work flow of an order?
How do I change what's visible as extra fields in the Account and Diary screen on the app?
Why is my Distributor not being shown in the Order work item?
View all 6
Reports
3
How are the numbers on reports calculated?
My report is not returning any results or the correct data in some columns
I want to include/exclude certain users from my reports (eg. exclude managers from Sales Reports)
Field Sales - Known Issues
Web Administrator
1
RESOLVED - Accounts Imports with mapped Structures
Field Sales - Manager User Guide
Home
7
Home Summary
Entry Types
Adding a Call via the Diary
Adding a Meeting
Adding Leave
View all 7
Diary
1
Diary Overview
Accounts
4
Accounts List
Account Details
Adding a New Account
Adding a Call via the Account List
Orders
4
Order Management
Release Held Orders
Accept or Decline a Referred Order
Resend an Order
Objectives
3
Objectives Overview
Creating New Objectives
Editing Objectives
In a Call
3
Call Overview
Call Anatomy
Work Items
Order work item
5
Order Overview
Taking an Order
Distributor Accounts
Applying Deals
Sales History
Store Check work item
1
Store Check Overview
Field Sales - IOS User Guide
Dashboard
1
Dashboard Summary
Options Menu
4
Logging Out
Change Password
Content Sync
Offline Cache
Accounts Menu
10
Account List
Account List by Name or Suburb
Account Type Filter
Account Filters
Account Search
View all 10
Objectives Menu
2
Objectives Overview
Adding and editing Objectives
Content Menu
2
Content Overview
Attaching content as email attachments
History Menu
3
History Overview
Activity history
Order history
Held Orders Menu
1
Held Order Summary
Status Menu
1
Status/Reports Overview
Diary Menu
10
Diary Overview
Diary Sidebar
1 Day Mode
5/7 Day Modes
Adding new Entry Types
View all 10
In a call
2
Call anatomy
Work Items Overview
Order work item
11
Order - Overview
Deals Ordering Mode
Order Options
Deals
Taking an order
View all 11
Store Check work item
2
Store Check Overview
Store Check Types
Content view
2
Content View Overview
Signup Overview
Signup work item
1
Signup Overview
Call objectives work item
1
Call Objectives Overview
Call Summary
1
Call Summary Overview
Offline mode
5
Offline Mode Overview
Cached Calls
Offline Capabilities
Going Offline
Sync Calls
Field Sales - Windows User Guide
Dashboard Summary
1
Dashboard Summary
Options
6
Account Details
Change Password
Manage Collateral
Manage Offline Cache
Miscellaneous Settings
View all 6
Accounts
9
Account List
Account Search
Account Type Filter
Account Filters
Account Sidebar
View all 9
Objectives
3
Objectives Overview
Filters and Search
Adding and Editing Objectives
Content
2
Content Overview
Attaching content as email attachments
History
1
History Overview
Status
2
Status Overview
Categories
Diary Overview
12
Diary Overview
1 Day Mode
Diary Sidebar
5/7 Day Modes
Entry Types
View all 12
Call Anatomy
2
Call Overview
Call Anatomy
Work Items
8
Work Items Overview
Call Objectives
Store Check
Content View
View Reports
View all 8
Order
14
Order Overview
Ordering Mode
Calculate/Apply Deal
Order Options
Product List
View all 14
Store Check
3
Store Check Overview
Layout
Store Check Types
Content View
1
Content View Overview
Signup
1
Signup Overview
Call Objectives
1
Call Objectives Overview
Call Summary
3
Call Summary Overview
Order
Save Call Progress
Offline Mode
1
Offline Mode Overview
Held Orders
1
Held Orders Summary
Report Viewer User Guide
Coverage
4
Call Targets vs Actual
Report on Reps and Account Groups
How can I tell if my A Grade accounts are being over serviced or under serviced?
How many A Grade stores were not called on by User X last month? Can I give them a list of those accounts?
Store Check
4
How can I be sure that all the A grade accounts were told about the new Eye Care products?
How can I find out what my competitors are doing in stores?
I want to know which stores in a particular territory do not stock a certain product
What is the average retail price of Product X in A Grade accounts?
Account Management
2
A rep is taking 3 months leave. How can I give other reps access to the accounts in this territory while the rep is away?
How can I change Accounts within a Rep's Territory?
Sales and Calls
2
How can I be sure that all the A grade accounts were told about the new Eye Care products?
I want to know how much has been sold on a specific deal
Field Sales - Release Notes
Release 14
16
Web Administrator
Web Manager
iOS iPad App
Windows Store App
Database, Web Services and Reports
View all 16
Release 14.1 (Minor)
10
Release Notes - Web Administrator
Release Notes - Web Manager
Release Notes - iOS iPad App
Release Notes - Windows Store App
Release Notes - Database, Web Services and Reports
View all 10
Release 14.2 (Minor)
1
Release Notes - iOS iPad App
Release 15
25
Web Administrator
Web Manager
iOS iPad App
Windows Store App
Database, Web Services and Reports
View all 25
Release 15.1 (Minor)
3
Release Notes - Web Administrator
Release Notes - Web Manager
Release Notes - iOS iPad App
Release 16
26
Web Administrator
Web Manager
iOS iPad App
Windows Store App
Database & Web Services
View all 26
Release 16.1 (Minor)
6
Changes and Improvements
NEW FEATURE: Web Admin - Implement password rules to be defined by the Administrator
NEW FEATURE: Web Manager - Support password rules set by the Administrator
NEW FEATURE: iPad App - Support password rules set by the Administrator
NEW FEATURE: Windows App - Support password rules set by the Administrator
View all 6
Release 17
20
Web Administrator
Web Manager
iOS iPad App
Windows Store App
Database & Web Services
View all 20
Release 17.1 (Minor)
11
Web Administrator
Web Manager
iOS iPad App
Windows Store App
Database & Web Services
View all 11
Release 18
17
Web Administrator
Web Manager
iOS iPad App (v9.18.0)
Database, Web Services and Reports
NEW FEATURE: Web Admin - Cater for Content to be available at any point during a call
View all 17
Release 18.1 (Minor)
13
Web Administrator
Web Manager
iOS iPad App (v9.18.1)
Windows Store App (v9.18.1.8)
Database, Web Services and Reports
View all 13
Release 18.2 (Minor)
5
Web Administrator
Web Manager
iOS iPad App (v9.18.3)
IMPROVEMENT: Web Admin - Update 'Pad Account Number' logic to use Account Number Mask field
NEW FEATURE: Web Manager - New option to send Order Summary to Customer
Release 19
11
Web Administrator
Web Manager
iOS iPad App (v9.19.0)
Windows Store App
Database, Web Services and Reports
View all 11
Release 20
7
Web Administrator
Web Manager
iOS iPad App
Windows Store App
NEW FEATURE: Web Admin - Calculated Suggested Order logic based on Ranging Groups
View all 7
Release 21
6
Web Administrator
Web Manager
iOS iPad App
NEW FEATURE: IOS APP - Creating a Favourite Order from an order
NEW FEATURE: Windows APP - Creating a Favourite Order from a single delivery order
View all 6
Release 22
4
iOS iPad App
Web Administrator
Web Manager
Windows APP
Release 23
5
iOS iPad App
Web Administrator
Web Manager
Windows App
NEW FEATURE: Ability to attach a Product Tag to a Product Group by colour
Release 23.1 (Minor)
2
Web Manager
IOS iPad App
Release 24
4
iOS iPad App
Web Administrator
Web Manager
Windows APP
Release 25
4
iOS iPad App
Manager
Administrator
Analytics Filter Location
Analytics
0
Release 25.1
1
iOS iPad App
Release 26
5
Web Administrator
iPad
Manager
Analytics
Windows
Release 27
5
Web Administrator
Manager
iPad
Windows
New Feature - Call Planning
Release 28
4
Web Administrator
Manager
Ipad
Windows App
Release 28.1 (Minor)
1
Ipad
Release 28.2 (Minor)
1
Web Administrator
Release 28.3 (Minor)
1
Ipad
Release 28.4 (Minor)
1
Windows App
Release 29
5
Ipad
Web Administrator
Manager
Windows App
NEW FEATURE: Web Admin - Calculated Order Columns
Release 29.1 (Minor)
1
Ipad
Release 29.2 (Minor)
1
Ipad
Release 30
6
Ipad
Administrator
Report Updates
Windows App
Report Viewer
View all 6
Release 30.1 (Minor)
2
Ipad
Admin
Release 31
4
iPad
Administrator
Windows App
Manager
Release 31.1 (Minor Update)
3
Administrator
Report Viewer
iPad
Release 31.2 (Minor Update)
1
iPad
Release 32
5
Administrator
iPad
Web Manager
Windows App
Report Viewer
Release 33
5
Administrator
iPad
Manager
UWP App
Report Viewer
Release 33.1 (Minor Update)
1
iPad
Release 33.2 (Minor Update)
0
Report Viewer
0
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