The ability to link content to a Call Type has been added.
This content will be able to be accessed by the user at any point within the call.
Users have the option to link a specific piece of content to Call Types, or linking many content items to a particular Call Type.
Linking Content via Call Type
- Log into Web Administrator and navigate to Diary > Call Types.
- Select the Call Type you wish to link content to.
- Go to the Content tab.
- Add Content to choose content to link.
- Select the content you wish to link and click Done.
- Save Changes when you are happy with the linked content and their display order.
Linking Call Type via Content
- Log into Web Administrator and navigate to Content.
- Select the Content you want to link Call Types to.
- Click on Add New Link to add a new link to a Call Type.
- Search by Call Type and search for the Call Type you wish to link.
- Click on Select to link the Call Type/s and press Done once you have chosen all the Call Types.
- Click on Save Changes to apply the new links.