Existing User
This mode is used by active subscribers only.

They can immediately log in using the credentials supplied by their organisation.

If a user has forgotten their login details then they should contact their helpdesk for further assistance.


Logging in

Authorised subscribers will be issued a valid login to enter at the login screen to access the service.

  • Company ID.
    Typically the name of the organisation but is determined when the customer has converted to a subscriber.
  • User ID.
    An ID created for Users authorised by the organisation to use the app.
  • Password.
    Required authentication for the User accounts.
  • Internet and Server Connection Status.
    Checks if device is successfully connected to the internet and server.


Immediately following a successful login, a content sync check will be performed to determine which items are missing and need to be downloaded.